Sometimes navigating the medical insurance payment process can be overwhelming. We will do our best to simplify the process and provide specific instructions if you need direction.
Our policies are clearly outlined below so there are no surprises in the medical billing process. Of course, we are always happy to answer any other questions you may have.
After you have been seen by the doctor, you will proceed to the check-out desk. We will file your claims to your insurance company. You will be responsible for your unmet deductible amount as well as any applicable co-pays and co-insurance amounts at the time of check-out.
There is a separate payment process especially to accommodate self-pay patients, detailed below.
Medicaid & Managed Care Insurance Policies
It is your responsibility to contact your insurance company to determine if authorization or a referral is needed. Referrals must be obtained prior to services being rendered. Please ensure that we have a referral on file when you check in.
Medicare patients are responsible for any unmet deductible and co-insurance amounts.
Liability & Workman’s Compensation
All Liability and Workman’s Compensation claims must be verified and approved according to Lonestar Foot & Ankle Group’s Policy before an appointment can be made. However, whether or not the third party pays the bill, responsibility for payment is the obligation of the patient being treated.
We file secondary insurance as a courtesy only, but it is the patient’s responsibility to notify our office if a secondary insurance claim is to be filed.
Payment is generally required at the time of services being rendered. Our financial policy enables us to help you select the doctor of your choice and manage your medical expenses. If you have any questions, please call (817) 573-3338.
We will notify your insurance company to obtain pre-certification and/or authorization for surgery and diagnostic procedures. You will be notified prior to surgery of your financial responsibility according to your insurance policy. Your financial responsibility is for the physician and surgical assistant fees only. Please contact our office to make payment arrangement prior to surgery. Failure to do so will result in cancellation of your scheduled surgery.
Past Due Accounts
You will need to notify our Accounts Receivables Department at (254) 634-6999 as soon as you receive your first statement reflecting a personal balance. One of the collection specialists will be glad to assist you with resolving your balance. For your convenience we do accept all major credit cards, cash, personal checks and money orders. If you have failed to contact us within 45 days from receiving the statement showing your personal balance, we will initiate our collection process and your account may be referred to a third party outside collection agency.